Returns & Exchanges

Last updated: 10 May 2026

At Eclectic Gifts, we hope you love your purchase. However, if something is not quite right, please contact us and we will do our best to assist.

This policy applies to purchases made from www.eclecticgifts.co.za and, where applicable, purchases made in store.

Return rules summary

  • Returns may be requested within 7 days of receiving your online order.
  • Returned items must be unused, undamaged, in their original packaging, and have all tags and labels attached.
  • The customer is responsible for return courier costs for change-of-mind returns.
  • We do not charge a restocking fee.
  • Sale, discounted, final-sale items and gift cards cannot be returned or exchanged unless they are defective or incorrectly supplied.
  • Items sent back without first requesting a return may not be accepted.

1. Change-of-mind returns for online orders

For online purchases, you may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be:

  • unused and undamaged;
  • in the same condition that you received it;
  • in its original packaging;
  • with all tags, labels, inserts, and accessories still attached or included; and
  • accompanied by proof of purchase.

Items returned with visible signs of wear, use, damage, fragrance, stains, missing packaging, or missing tags may not be accepted.

2. How to request a return

To request a return, please contact us at:

Email: info@eclecticgifts.co.za
Telephone: 0794012397

Please include:

  • your order number;
  • your name and contact details;
  • the item you would like to return;
  • the reason for the return; and
  • photographs if the item is damaged, defective, or incorrect.

Please do not send items back to us without first contacting us. Items returned without prior approval may not be accepted.

3. Return address

Approved returns may be sent or delivered to:

Eclectic Gifts
Shop 6, Wrenrose Court
62 Wrenrose Avenue
Birdhaven, Johannesburg
South Africa

4. Return courier costs

For change-of-mind returns, the customer is responsible for the return courier cost.

We recommend using a reliable, trackable courier service. The item remains your responsibility until it has been received and checked by Eclectic Gifts.

If the item is faulty, damaged, or incorrect, we will assist you in line with your rights under applicable consumer law.

5. Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs of:

  • the item;
  • the packaging;
  • the courier packaging; and
  • your order details.

We will review the issue and assist with a suitable solution, which may include a repair, replacement, exchange, or refund, depending on the circumstances and stock availability.

6. Non-returnable items

The following items cannot be returned or exchanged unless they are defective or incorrectly supplied:

  • sale or discounted items;
  • gift cards;
  • used, opened, or damaged items;
  • items without original packaging, tags, labels, or accessories;
  • fragrance products, diffusers, candles, or similar items that have been opened or used;
  • hygiene-sensitive items;
  • seasonal items after the relevant occasion has passed; and
  • any item that is not in a resaleable condition.

Discounted items are considered final sale and cannot be returned or exchanged unless defective.

7. Exchanges

Exchanges are subject to stock availability.

If you would like to exchange an item, please contact us within 7 days of receiving your order. The item must be unused, undamaged, in its original packaging, and have all tags and labels attached.

If the replacement item is more expensive, you will be required to pay the difference. If the replacement item is less expensive, we may issue a refund or store credit for the difference.

8. Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method, where possible. Please allow time for your bank or payment provider to process the refund.

Original delivery fees are not refundable for change-of-mind returns, unless required by law or unless the item was faulty, damaged, or incorrectly supplied.

9. Gifts

Gift exchanges may be considered with proof of purchase, provided the item is unused, undamaged, in its original packaging, and returned within the applicable return period.

Refunds can only be processed to the original purchaser and original payment method, where possible.

10. In-store purchases

For in-store purchases, change-of-mind returns or exchanges may be considered at our discretion, provided the item is unused, undamaged, in its original packaging, and accompanied by proof of purchase.

This does not affect your rights in relation to defective, damaged, or incorrectly supplied goods.

11. Your consumer rights

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection law.