Shipping Policy

Last updated: 10 May 2026

At Eclectic Gifts, we take care to pack your order beautifully and securely so that it arrives in the best possible condition.

This Shipping Policy applies to purchases made from www.eclecticgifts.co.za.

1. Where we deliver

We deliver throughout South Africa using courier services.

Delivery availability and timing may depend on your location, courier routes, and whether your address falls within a major centre or outlying area.

At this stage, our online store is set up for delivery within South Africa only. For any special delivery requests, please contact us before placing your order.

2. Order processing and dispatch times

All in-stock items are usually dispatched within 3–5 working days once payment has cleared.

Please note that some items may take longer to dispatch. Where this applies, it will be noted on the individual product page.

Orders are processed during normal business days, excluding weekends and public holidays.

3. Delivery times

Delivery times depend on your location and the courier service available in your area.

Major centres are usually delivered sooner, while outlying areas may take a little longer.

Once your order has been dispatched, delivery timing is largely dependent on the courier. We will do our best to keep you informed if we become aware of any significant delay.

4. Shipping costs

Shipping costs are calculated at checkout based on your order and delivery address.

If free shipping is offered on qualifying orders, this will be shown at checkout.

Certain oversized or fragile items may require a custom delivery quotation. We will contact you before dispatch if additional shipping charges apply.

5. Store collection

Collection is available from our Birdhaven store:

Eclectic Gifts
Shop 6, Wrenrose Court
62 Wrenrose Avenue
Birdhaven, Johannesburg
South Africa

Select Store collection at checkout. Orders are usually ready within 24 hours, as some items are held at our off-site storerooms and may need to be brought through to the store.

You will receive a confirmation email once your order is ready. Please wait for this confirmation before collecting.

Collection hours: Monday to Friday 9:00–16:00, Saturday 9:00–14:00. Closed Sunday.

6. Out-of-stock items

If an item you ordered is unexpectedly out of stock, we will contact you as soon as possible.

Where possible, we may offer:

a suitable alternative;
a delayed delivery if the item is due to arrive soon;
store credit; or
a refund.

7. Fragile and delicate items

Many of our products are fragile, delicate, or giftable items. We take care to package these items securely for delivery.

Please inspect your order as soon as it arrives. If your item has arrived damaged, please contact us as soon as possible with photographs of the item, the packaging, and the courier packaging.

8. Incorrect delivery details

Please ensure that your delivery address and contact details are correct when placing your order.

Eclectic Gifts is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied at checkout.

If you notice an error after placing your order, please contact us immediately. If your order has not yet been dispatched, we will do our best to update the delivery details.

9. Failed deliveries

If the courier is unable to deliver your parcel due to incorrect details, no one being available to receive the parcel, or failure to respond to courier communication, additional delivery fees may apply.

10. Tracking your order

Once your order has been dispatched, we will provide tracking details where available.

You may use these details to follow your parcel directly with the courier.

11. Contact us

For shipping or delivery questions, please contact us:

Email: info@eclecticgifts.co.za
Telephone: 079 401 2397